Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lapinette.store@gmail.com. Please note that returns will need to be sent to the following address: Rembertiring 55, 28203 Bremen, Germany
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lapinette.store@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lapinette.store@gmail.com.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. The withdrawal period is extended if it ends on a weekend or public holiday.
To exercise your right of withdrawal, start your return or cancellation request through your customer account at https://account.lapinettestore.com. You will receive an automatic confirmation once your request is submitted.
Returning items: After notifying us of your withdrawal, please return the items without undue delay and no later than 14 days after your notice.
Refunds: We will refund the full purchase price, including standard outbound shipping costs, within 14 days of receiving your return or proof of shipment — whichever comes first.
Return shipping costs: [Insert your policy here — e.g., "Return shipping costs are at your expense" or "We cover return shipping."]
Exemptions: The right of withdrawal does not apply to customized or personalized items, sealed hygiene products that have been opened, or other categories exempt under EU law.